Privacy Policy

1. Introduction

Welcome to Fidelity ICT Academy. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including via our website, communication channels like WhatsApp, and during the enrollment and training process.

By contacting us using our services, or enrolling in our courses, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as some data automatically when you use our services.

A. Personal Information You Provide:

• Contact Information: Such as your name, email address, phone number, and physical address when you inquire about our courses, register, or contact us via WhatsApp, email, or forms.
• Enrollment Information: Details provided during registration for our ICT training programs, which may include educational background, career interests, and course preferences.
• Communication Data: Records of your correspondence with us, including messages exchanged via WhatsApp, email, or other channels.
• Payment Information: If you make payments for courses, our third-party payment processors will handle your financial data. We do not store sensitive payment card details on our servers.

B. Information Collected Automatically:

• Technical Data: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, referring URLs, and pages visited.
• Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience on our website, analyze trends, and administer the site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To enroll you in courses, provide training, process transactions, and send you relevant administrative information.
• To Communicate with You: To respond to your inquiries, provide customer support, and send you updates about your course, the Academy, or promotional materials (you can opt-out at any time).
• To Improve Our Services: To understand how our services are used, improve our website, and develop new courses and features.
• For Marketing: To inform you about other courses, promotions, and events we believe may be of interest to you, subject to your marketing preferences.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (For GDPR Compliance)

We process your personal information based on the following legal grounds:

• Performance of a Contract: To fulfill our obligations to you when you enroll in a course.
• Consent: When you have given us clear consent, for example, by opting in to receive marketing communications.
• Legitimate Interests: For our legitimate business interests, such as improving our services, marketing, and preventing fraud, provided your fundamental rights are not overridden.

5. How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers, cloud hosting providers), so long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: The right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Links and Services

Our website or communications may contain links to third-party websites. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: